Refund policy

Cancellation Policy

Naitri believes in helping its customers as far as possible, and therefore has a liberal cancellation policy.

How do I cancel an order on Naitri?

  • If you need to cancel an order, please do so within 24 hours of placing it.
  • To cancel, email us at naitri.contact@gmail.com within 24 hours of placing the order.
  • For orders cancelled within 24 hours, the full amount will be refunded to your original payment method within 7–10 working days.
  • Once an order has shipped, it cannot be cancelled. You may return the product once received, and we will refund you with a coupon code or gift card for a future purchase on Naitri.in.

Exchange / Missing Product Policy

We generally don't encourage exchanges or returns unless there is a defect with the product received. We understand that sometimes a product doesn't feel like the right fit, and in such cases we offer store credit or a coupon.

We will help with an exchange in the following situations:

  • Damaged product: The product was damaged during transit. If you receive a damaged piece, please report it by email to naitri.contact@gmail.com within 48 hours of delivery. Please include a valid, unedited video of the package being opened.After this window, the product will be considered accepted in the condition received and will not be eligible for return, exchange or refund.
  • Lost package: The package was lost in transit by our courier partner.
  • Wrong item: A wrong item was shipped to you. This applies only if the item is unused and undamaged. Please inform us at naitri.contact@gmail.com within 24 hours of delivery.

For approved exchanges, we will pick up the product and dispatch the replacement once we receive it.

Shipping fees are non-refundable. For products that are defective or incorrect, Naitri will cover the associated shipping costs. Where an exchange or return is due to personal preference, shipping charges will not be refunded and may be borne by the customer.

Return Policy

  • We accept returns if you receive a damaged product.
  • Please report the damaged piece by email to naitri.contact@gmail.com within 48 hours of delivery. Please include a valid, unedited video of the package being opened.After this window, the product will be considered accepted in the condition received and will not be eligible for return, exchange or refund.
  • For approved returns, we will pick up the product and process your refund once we receive it.
  • Shipping fees are non-refundable. For products that are defective or incorrect, Naitri will cover the associated shipping costs. Where an exchange or return is due to personal preference, shipping charges will not be refunded and may be borne by the customer.

Refund Policy

  • Damaged products: Refunds are processed within 7–10 working days to your original payment method.
  • Shipped orders you return: Orders cancelled after 24 hours are refunded as a coupon code or gift card.
  • Undelivered orders: If an order is returned to us because the customer was unavailable at the delivery address, the refund will be issued as a coupon code or gift card.

Products Not Eligible for Return or Replacement

Apart from the conditions above, the following products are not eligible for return or replacement:

  • Any product with physical damage to the box or product caused by the customer.
  • Any product that has been used, altered or tampered with after delivery.
  • Any product returned without all its original packaging and accessories, including the retail box and every item included at the time of delivery.
  • Any damage reported more than 48 hours after delivery. After this window, the product will be considered accepted in the condition received and will not be eligible for return, exchange or refund.